Thank you for signing up to assist with our Surrenders Voicemail! Below are the directions on how to get started! 

  1. Dial into 704-377-0534 
  2. Dial extension 223
  3. Let ring, when voicemail message begins dial **  
  4. It will ask you to dial a mailbox ID - The ID is 223# 
  5. Passcode is 1537#
  6. Listen and transcribe into this Excel Sheet
  7. Save the excel sheet in excel format. Please do not save as a PDF.
  8. If a caller doesn't leave a phone number, please notate it in the excel sheet and save the message on the system. Do no delete it. 
  9. Do not return calls, this will be done by staff members. 
  10. When completed please email the log to surrenders@humanecharlotte.org